1 reviews | Active since Nov 2016
AKG earphones
I recently received the S8+ which is an excellent phone but I absolutely hate the new AKG earphones.
There is absolutely almost no bass and the treble is extremely high. Even if I add more bass in the settings and turn the treble down it sounds horrible playing music. Speaking on the phone sounds even worse.
Why, oh why did you decide to give your earphones AKG tuning. If I wanted less bass I would edit my setting on the phone.
I absolutely hate these earphones. My wife has the Galaxy S7 and the earphone she received are the normal (beautiful) Samsung earphone and they sound sooooo goooood!
Oh what I would give to just exchange these horrible sounding AKG earphones for the normal Samsung earphones. Even the earphone I received with my S6+ Edge sounded better which I unfortunately lost :-(.
Is there any way I could exchange these overpriced useless sounding earphones for the cheaper, normal sounding Samsung earphone. ie. If it aint broken don't fix it.
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
