rR
raymondkokza R

1 reviews | Active since Nov 2016

23 Oct 2017, 12:24

AKG earphones

I recently received the S8+ which is an excellent phone but I absolutely hate the new AKG earphones.

There is absolutely almost no bass and the treble is extremely high. Even if I add more bass in the settings and turn the treble down it sounds horrible playing music. Speaking on the phone sounds even worse.

Why, oh why did you decide to give your earphones AKG tuning. If I wanted less bass I would edit my setting on the phone.

I absolutely hate these earphones. My wife has the Galaxy S7 and the earphone she received are the normal (beautiful) Samsung earphone and they sound sooooo goooood!

Oh what I would give to just exchange these horrible sounding AKG earphones for the normal Samsung earphones. Even the earphone I received with my S6+ Edge sounded better which I unfortunately lost :-(.

Is there any way I could exchange these overpriced useless sounding earphones for the cheaper, normal sounding Samsung earphone. ie. If it aint broken don't fix it.

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply23 Oct 2017, 13:53
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA

rR
raymondkokza R's update25 Oct 2017, 11:25
Reviewer Update
Hi I still haven't received any feedback. Is thwre any way to exchange these earphones for the normal Samsung earphones?