wP
werner P

1 reviews | Active since Jan 2010

11 Jan 2017, 12:32

Aircon installation not done

<p>On the 28 th of December i bought a aircon split unit from builders warehouse in Secunda . And after placing my issue on hallo peter builders and samsung assured me that the aircon will be installed in this week after i recieved a phone call from both companies last week . Today i phone samsung installers and they say they can only help me on the 23rd of this month. Its very unacceptable and i prefer if someone can phone me and explain why i should support your products in the future. I will get in contact with builders warehouse and they can come pick up the aircon and give me my money back then i will get someone else willing to assist me to do a install on a different make </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply11 Jan 2017, 15:22
Official

This is to acknowledge receipt of your complaint.

Kindly note your complaint has been escalated to our Voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA