Aftersales service sucks!

My dishwasher broke during lock-down. With 10 days of its 2 year warranty remaining. I called Samsung Support Line, used the online chat, and recorded the entire chat history.

It is now 2 months later, and I'm still without my dishwasher as Samsung simply runs circles around owning up to their part of the bargain. First I had to convince them that I did report it in time. Then (following me sending them reams of email trails), they handed it over to another consultant, and the process started all over again.

Last week (7 weeks after first report), they agreed that I can send the machine to their local service partner, without giving said company a job card. So now my machine has been collected, but is gathering dust in a workshop somewhere!

I've always been a Samsung fan. Phones, TVs, Dishwasher, Washing Machine, you name it. But this has completely turned my opinion around.

This is the first step in my crusade to let the world know what ****py service we get from Samsung South Africa.