Aftersales service from Samsung is very bad

Samsung sold me a washing machine that is not reliable, TMySamsung washing machine went blank again without warning last week I phoned and after so much run around I was give a job number which was cancelled by their Agent because I querried the call out charge and how it relates to the total repair costs. I eventually with so much headache extracted another job number from Samsung and after a day of no contact from the Agent they said will call me. I started again to to try and find this Agent. It is MM All electronics who informed that the call charge is 175% of what Samsung Customer Service told me. At this point, I was exhausted and accepted to have the the workman come to my house to repair the washing machine . He arrive and within a few mins told me that the mother board and motor are burnt. Hello that is why I told them there is no power. Samsungs has not parts and I must waith for 3 weeks for the parts to arrive and then arrange for repairs. The total cost of the repairs so far can buy a brand new Top loader with peace mind for next 2yrs. No more Samsung products in my home, There is no Aftersales service from my point of view. ByeBye. I am off to buy another brand with reliable support and excellent customer service.