LC
Liezel C
1 reviews | Active since Sept 2020
22 Jun 2022, 08:26
Aftersales nightmare
My expensive washer dryer washing machine broke and now I can’t do anything about it. No service provider is able to help me. Samsung, please advise - what can I do to at least recoup the R4000 spent already on trying to fix it? I bought a part from Liptronics, your service provider but turns out they don’t do refunds, even if I can return the part bought from them in its original packaging. The aftersales service experience with Samsung has been an absolute nightmare.
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Samsung South Africa's replyOfficial
22 Jun 2022, 08:28Good morning Liezel ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply22 Jun 2022, 08:28
Official
Good morning Liezel ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM