MH
Muhammad H
1 reviews | Active since Sept 2017
14 Mar 2026, 16:21
**** after service for a phone cover!!!
I purchased 2 samsung galaxy s26 ultra phones, 2 high speed chargers and 2 covers. Yet the after service pertaining to a small issue is disgusting.
The 1 cover which I reported for over a week ago still hasn't been resolved. The cover is damaging my phone as the lock unlock button does not work through this cover. I've emailed and chatted to an agent but no one ever assists. Disgusting service. I requested an upliftment and replacement but no one cares to do their damn job when its customers like me putting food on your table!
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
14 Mar 2026, 16:22Good day Muhammad
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply14 Mar 2026, 16:22
Official
Good day Muhammad
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
MH
Muhammad H's updateReviewer Update
14 Mar 2026, 16:24Doesent assist me whatsoever! Pathetic service. Nothing gets escalated!
MH
Muhammad H's update14 Mar 2026, 16:24
Reviewer Update
Doesent assist me whatsoever! Pathetic service. Nothing gets escalated!
MH
Muhammad H's updateReviewer Update
20 Mar 2026, 10:12Nothing has been resolved! I'm apparently waiting for a courier to uplift the damaged cover. Now I get told that I need to log a return online. Guess what? I enter my order number online and it says my order is invalid and does not exist!!!! Get the damn IT side to sort my profile out now! And collect my damaged cover and refund me. Absolutely sick of this garbage service
MH
Muhammad H's update20 Mar 2026, 10:12
Reviewer Update
Nothing has been resolved! I'm apparently waiting for a courier to uplift the damaged cover. Now I get told that I need to log a return online. Guess what? I enter my order number online and it says my order is invalid and does not exist!!!! Get the damn IT side to sort my profile out now! And collect my damaged cover and refund me. Absolutely sick of this garbage service