After Sales Services and extended warranties a lesson to those buying appliances beware apply "Let the Buyer Beware"

Products such as Home Appliances produced by Samsung certainly does not stand up to the Quality that we are used to in the Hitachi Home Appliances. I have a 35 years old Hitachi Twin Tub (Still Working) used 3 times a week, now that all the children are Married it is used once every 2 weeks. On January 30 2018, I visited Makro with the intention of buying another supporting Washing Machine in view of the age of our Hitachi Twin Tub. I was convinced by the Sales Person of Makro to buy the Samsung 14kgs Twin Tub washing Machine. Having read reviews on the Samsung Twin Tub Washing Machine I was skeptically convinced that I am buying a reasonable Washing Machine. Within the first 1 year and 3 months things were going well, until the Spinner started giving problems, I reported the problems to Makro on 23 April 2019, spoke to a host of Personnel such as Cipho, Lee, Clarence and finally Toghierah, nothing came of the Notification, I then lost track of the report and continued the use of the Washing Machine, until the spinner finally Stopped on the 19th November 2020, (now well outside of the Manufacturers Guarantee Period of 2 Years). A formal Notification by Telephone I initiated with Mr Edwin (Manager Appliances) who assured me that in view of the Extended Warranty with Mutual & Federal the matter would be attended to quickly by Makro. A week after my report to Makro, the Samsung Technician showed up at my House and concluded an assessment of the Problem and advised that the matter will be further assessed by Samsung?Makro and thereafter I will be contacted. Today is the 2nd December 2020 Seventeen days later. I have not heared from Samsung or Makro.