1 reviews | Active since Dec 2016
After Sales service more disappointing than the product itself
<p>From what was initially a reluctant decision, we landed up kitting out our new home with ONLY samsung, bar the TV which to date is the only trouble free Electronic item in the house.</p> <p>Within the First week- our fridge Froze up and took 4 Technitians to figure out the issue.</p> <p>Microwave overheats after 8 minutes of cooking. Despite providing the cabinet size at time of purchase, i have been told the cubicle is too small for the unit and nothing they can do.</p> <p>Washing machine is squeeking and leaking after 8 months of use.</p> <p>Dishwasher simply doesnt wash. For both of these items i have logged over 7 service calls over the past 5 months, and to date still no response.</p> <p> </p> <p>This merely a word of caution to those in the market of appliances- careful of being miss-lead by over generous marketing and steep prices.</p>
Good day Kyle,
We have noted your concern, thank you for bringing this matter to our attention.We have referred this matter to our Complaints division who will be in contact with you in this regard.Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your reference number: ***
Kind regards
Samsung SA
Good day Kyle,
We have noted your concern, thank you for bringing this matter to our attention.We have referred this matter to our Complaints division who will be in contact with you in this regard.Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your reference number: ***
Kind regards
Samsung SA
