DC
DEVENDRIE C
1 reviews | Active since Dec 2014
25 Oct 2020, 12:44
After sales service is ****!
Despite contacting Samsung months ago regarding a defect on the fridge that we bought, we have not been contacted. This had led to other issues with the fridge which may now have to be replaced due to Samsung not following through on the ticket that was logged months ago. Pathetic after sales service...no follow through.
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
26 Oct 2020, 09:08Morning Devendrie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA,
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA,
NM
Samsung South Africa's reply26 Oct 2020, 09:08
Official
Morning Devendrie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA,
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
SamsungZA,
NM
Samsung South Africa's replyOfficial
26 Oct 2020, 09:32Thanks for letting us know Devendrie! We're going to follow it up with the team. Once we find the root of the problem, we'll get back to you. ^NM
Samsung South Africa's reply26 Oct 2020, 09:32
Official
Thanks for letting us know Devendrie! We're going to follow it up with the team. Once we find the root of the problem, we'll get back to you. ^NM
Samsung South Africa's replyOfficial
26 Oct 2020, 17:49Good Evening Devendrie,
We have made contact with you, and infomed you on the processes of in home repairs For a technician to call out.
Kind Regards,
SamsungZA
NM
We have made contact with you, and infomed you on the processes of in home repairs For a technician to call out.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply26 Oct 2020, 17:49
Official
Good Evening Devendrie,
We have made contact with you, and infomed you on the processes of in home repairs For a technician to call out.
Kind Regards,
SamsungZA
NM
We have made contact with you, and infomed you on the processes of in home repairs For a technician to call out.
Kind Regards,
SamsungZA
NM