After sales service, apparently a foriegn concept

So In October of 2015, my remote for my Soundabar stopped working, I went to the Samsung store in the Somerset Mall who told me they cannot help me, I need to contact Liptronics myself and get a replacement myself.<br> <br> I do this and pay on 31 October, I follow up on 15/11 and nothing yet, then again on 13/12 to which they responded that it had already arrived (not that they bothered to tell me). I asked if they could send it to the Canal Walk store, to which they responded I needed to sort that out myself as well.<br> <br> Still, I do not have my remote, so over 2 months already, for a simple remote. Ones things for sure, I am never buying another Samsung product again, the remote was less than a year old and it broke, I needed to replace it myself, the Samsung stores were either unable or more likely unwilling to help and after 2 months I still have no remote.