After sale service is shocking!

<p>This was my email which explains everything:</p> <p> </p> <p>Hi Azolo,</p> <p>Thank you for taking my call this morning. I am happy to hear that you are feeling better.</p> <p>I have read the terms and conditions of the "buy and get." It clearly states:<br />1. Promotion:<br />The Samsung Buy & Get 2016 Promotion (“Promotion”). The promoter of the Promotion is Samsung Electronics South Africa (Proprietary) Limited, Registration number: *** and/or its agencies ("organiser").</p> <p>I therefore believe that I qualify for the "buy and get" promotion as Samsung is the promoter which is stated in your terms and conditions. I made payment last Sunday, which is also a qualifying date of purchase, as it is before end of December. My new purchase is also on the qualifying list of products.</p> <p>Here is a link to the website of the terms and conditions.</p> <p>http://www.samsung.com/za/ offer/buy-and-get/terms- ********** 6/</p> <p>I strongly feel that this is the least Samsung can do for all the inconvenience I have tolerated with this defected fridge. My foods have all gone off. I've already spent R1600 to liptronics for unsuccessful repairs which is not being refunded.</p> <p>If you are unable to honour this promotion then I would like a full refund for the selling price at Dion Wired so that I can purchase it there. <br />It will just involve unnecessary admin inconvenience for both you and me. More so me, as the collection of the old fridge by you will have to be at the exact same time as the delivery of the new fridge by Dion Wired. And I would assume that Samsung is liable for delivery charges will be on your account.</p> <p>I am honestly losing confidence in the after sales service of Samsung.</p> <p>The initial depreciation quote was of a smaller fridge asking me to pay in R7200, I have opted to invest in a more expensive Samsung fridge and chose to pay in just over R10 000. So honestly, how could I possibly not be qualified for the "buy and get."</p> <p>If you do choose to save us both the inconvenience of a refund an allow me the" buy and get", then please process delivery ASAP. I have made payment last Sunday. My perishables are of low quality in the fridge and do not last long. I have to constantly clean out about a litre of water from the fridge daily and the freezer has completely stopped working. A huge inconvenience especially with a sick child and myself not feeling well.</p> <p>I am sure you can understand my frustration, especially since all my products including my phone are all Samsung products. I always highly recommend Samsung to all my family and friends. I have bought my parents and siblings Samsung products. It would be a pity to lose a Samsung fan.</p> <p>I look forward to your urgent resolution in this matter and would highly appreciate it. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>After this email I still received an email saying no they cannot honour the buy and get. </p> <p> </p> <p> </p> <p> </p> <p> </p>