after 9 weeks of waiting still no help

I got my new Samsung galazy note 4 with insurance and two weeks later it got water damaged. I took the phone in to my Vodacom shop and was told that within 5 days I would have it back in working order. It has now been 9 weeks- I have spoken to reps, smart care stores, deon wired, bosses of bosses- I have cried, threatened and begged. Today I walk in ready to not leave the shop until I get my phone back that is costing me R1500 per month and which I desperately need for my profession as an estate agent and get told NO ONE KNOWES WHERE YOUR PHONE IS AND NO ONE IS PREPARED TO TAKING RESPONSIBILITY for it going missing. My next question to them is...what do I do now and they answer me I DONT KNOW???<br> <br>