KT
Kevin T
1 reviews | Active since Nov 2023
13 Nov 2023, 17:17
After 3 Weeks it Broke! Repairs are not covered!
Bought a new Samsung washing machine. After 3 weeks the tub broke. A technician was sent from Samsung, and after his assessment he informed me that the repairs will not be covered. This is very poor service from Samsung. How does a brand new washing machine's tub break withing 3 weeks of use?? Now I must pay for the repairs, and can just as well buy a new one. (Not a Samsung machine ever again)
Had a LG washing machine which lasted more than 15 years. Just goes to show what quality Samsung produces and what poor service one receives from them
Helpful (0)
Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
13 Nov 2023, 17:18Good day Kevin
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply13 Nov 2023, 17:18
Official
Good day Kevin
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
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Kevin T's updateReviewer Update
14 Nov 2023, 15:47NO HELP from Samsung. After 3 weeks of use, I need to pay for repairs for their faulty product??? Samsung does not care about their customers!!!!!
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Kevin T's update14 Nov 2023, 15:47
Reviewer Update
NO HELP from Samsung. After 3 weeks of use, I need to pay for repairs for their faulty product??? Samsung does not care about their customers!!!!!
Samsung South Africa's replyOfficial
15 Nov 2023, 09:15Final feedback has been sent via email to the email address you provided on this post.^NM
Samsung South Africa's reply15 Nov 2023, 09:15
Official
Final feedback has been sent via email to the email address you provided on this post.^NM
KT
Kevin T's updateReviewer Update
15 Nov 2023, 09:31No Sorry no email was sent. Problem not resolved !!
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Kevin T's update15 Nov 2023, 09:31
Reviewer Update
No Sorry no email was sent. Problem not resolved !!
KT
Kevin T's updateReviewer Update
23 Nov 2023, 11:39Problem yet to be resolved. Had to buy a new washing machine. Decided to buy the Hisense 16Kg Smart Top Loader Washing. Great machine and Great value for money. Hard lesson learned and a lot of money down the drain. STAY AWAY from Samsung appliances.
KT
Kevin T's update23 Nov 2023, 11:39
Reviewer Update
Problem yet to be resolved. Had to buy a new washing machine. Decided to buy the Hisense 16Kg Smart Top Loader Washing. Great machine and Great value for money. Hard lesson learned and a lot of money down the drain. STAY AWAY from Samsung appliances.