advised to take my phone to a wrong repair centre

on the 1st of july i phoned samsung customer care to report that my phone was damaged and asked them where i should take it for repairs, i was advise to take it to power care centre in edenvale, after taking my phone there, i kept phoning the centre every week to check if it was ready for collection and they kept telling me that they waiting for parts from samsung, and on the 19th i phone samsung to do a follow up with the parts, the consultant said they will call me back, now 30 days later i phone samsung customer care again and they telling me power care centre is no longer authorised under samsung, i must now take it to another address. why is it my problem now to drive around finding the next store, while i was referred to the first one by them? its been a month without a phone, and how was i suppose to know that they no longer associate with the power care. it has cost me time and money phoning samsung every third day trying to find out what was happening and now im being told i must take it to another repair centre, which involves time and travelling money as well. i just feel its unfair for me by the service im getting as i have followed the correct procedure.