ADH warranty 2 months no feedback

I booked my phone in for a screen replacement on the ADH warranty. It was picked up and I received the loan unit. I was told that the process would take aprox. 5 working days. 3 weeks later I contacted them to find out what was going on. I was then told that I was sent a quote (which was incorrect) and that the screen was covered under the warranty but the quote was for water damage. This is amusing for 2 reasons. The S5 is a water proof phone and after the phone fell on a dry paved driveway, I plugged it into my computer to do a backup of my data before sending it for repair (which was successful) yet apparently the motherboard has liquid damage... This 5 day process is now at just over a month....I'm truly tired of doing their work and having to call them constantly for updates which in any event i don't get and are completely ****.