JJ
Jess J

1 reviews | Active since Jul 2011

08 Jul 2015, 13:26

ADH Warranty

Dear Sir/Ma'am<br> <br> I was bought a Samsung Galaxy S4 by my aunty from Abu Dhabi. I have currently had my Samsung Galaxy S4 for just under 2 years. Unfortunately I went through to the Samsung Care Centre a month ago after my screen cracked from a fall.<br> <br> I was then informed that unfortunately I don't qualify for the ADH warranty as the device was purchased outside of the country. This is not really made clear on the initial Samsung ADH policy.<br> <br> Is there any way to go about repairing it under the ADH. Would I be able to take it back to Abu Dhabi. I have always been a faithful supporter of Samsung and now I feel a bit disappointed about the current situation. Is there any way I can go about being granted an act of goodwill to fix my phone?<br> <br>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply08 Jul 2015, 17:03
Official
Hello jessjohnt,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA