1 reviews | Active since May 2009
ADH want to replace working motherboard
Sent my brand new S6 Edge phone in for repair after a perfume bottle fell on the screen. This was for a free screen repair at ADH Premium. The screen was literally just cracked and I'd been using the phone for over 2 weeks before it was sent in for repairs.<br> <br> Now I have been quoted R3300 for a SM-G928 ASSY-PBA MAIN motherboard replacement. Apparently the phone does not turn on. This is simply not possible as the phone was backed up seconds before it was given to the courier. I still have logs and proof the phone was still working when I put it back in the box and gave it to the courier. I also noticed the quote included replacement of the SM-G928 ASSY BACK GLASS TAPE/R.KIT. Why the need to replace the back glass? It was fine!<br> <br> I am an electronic engineer and will be getting a second opinion. Clearly the phone was still functional upon handover. How can it be broken now?
Good day Edzard
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your reference number: ***
Kind Regards
Samsung SA
Good day Edzard
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Herewith your reference number: ***
Kind Regards
Samsung SA
