EK
Eugene K

1 reviews | Active since Feb 2013

05 Sept 2016, 11:02

ADH service

<p>Samsung's hailed ADH service is nothing but a big money making ****.</p> <p>So my s6 edge fell and my cracked my screen. So I book with Samsung ADH and they give me a replacement phone and book my phone in.</p> <p>After a few weeks they call and tell me that my motherboard is broken and I need to pay R3,390.03 to fix it. </p> <p>After long talks and telling them that my phone was working properly and only the screen was cracked I gave up and paid the money.</p> <p>So I get my phone back on the 1st of June 2016 and all is good.</p> <p>On the 3rd of September 2016 my screen goes black, its still responsive but no visuals. </p> <p>So I call them today 05 September 2016 and they tell me the warranty is only 3 months.</p> <p>Now I need to fork out another odd R3000.00 to fix the screen again.</p> <p> </p> <p>Perfect timing I guess, a few days after warranty expiries the screen dies.</p> <p>Well played Samsung.... well played... </p> <p> </p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply05 Sept 2016, 14:14
Official

Hi Eugene

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 667.
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team