1 reviews | Active since Feb 2013
ADH service
<p>Samsung's hailed ADH service is nothing but a big money making ****.</p> <p>So my s6 edge fell and my cracked my screen. So I book with Samsung ADH and they give me a replacement phone and book my phone in.</p> <p>After a few weeks they call and tell me that my motherboard is broken and I need to pay R3,390.03 to fix it. </p> <p>After long talks and telling them that my phone was working properly and only the screen was cracked I gave up and paid the money.</p> <p>So I get my phone back on the 1st of June 2016 and all is good.</p> <p>On the 3rd of September 2016 my screen goes black, its still responsive but no visuals. </p> <p>So I call them today 05 September 2016 and they tell me the warranty is only 3 months.</p> <p>Now I need to fork out another odd R3000.00 to fix the screen again.</p> <p> </p> <p>Perfect timing I guess, a few days after warranty expiries the screen dies.</p> <p>Well played Samsung.... well played... </p> <p> </p>
Hi Eugene
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 667.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Eugene
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 667.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
