ADH *******!!!!!

My phone accidentally fell and the screen got broken, so I decided to take to phone to Samsung since the phone is registered for ADH which covers 2 screen repairs and its still under warranty. Four days later I received a quote for +-R1800 with no explanation. When I asked why am I being quoted if the phone is covered by ADH I got told that the LCD on my phone is generic not the original one and has been tempered with. <br> <br> I bought the phone from Telkom shop and it was brand new from the box. As a customer who will I know whether the screen is original or not, I mean the phone was manufactured by Samsung. This is the first time I sent my phone for repair since I bought it. The lady told me I need to take it up with Telkom, they told me they can't help me cause they only sell brand new phones from the box. <br> <br> So if Samsung is claiming that the LCD that came with my phone is not original who's fault is this? Why must I now go and pay close to 2 grand for a screen that is supposed to be covered by insurance?<br>