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Patrick M

1 reviews | Active since Jun 2009

09 Mar 2015, 14:20

ADH product delivers on promise

I would like to commend Samsung on their ADH (Accidental Damage from Handling) warranty product for smartphones. They arranged form my damaged phone (Galaxy S5) to be collected, to be replacement of cracked screen. Samsung loaned me a similar phone (like-for-like so that I am not inconvenienced) to use while mine was in for repairs. <br> Within a week, my Galaxy S5 was repaired and delivered back to me.<br> <br> Great service from Samsung with the ADH warranty product.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply09 Mar 2015, 16:53
Official
Hello ChillMad,

Thank you for your encouraging message.

At Samsung our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.

We appreciate you taking time to comment on your experiences with us.

Kind regards
Samsung SA