ADH Premium Pick up service and repair centre is a joke

<p>It took a week and 3 phone calls for them to collect the sS7. After another week with the repair centre they say they never received the phone. They eventually find my phone to discover it has not been repaired. Today i received a call regarding my Iphone!?I responded saying that I submitted a Samsung they were confused and said they would call back (which didnt happen) When I call the call centre there is no manager on the floor and they cannot contact the repair centre as the system is down! This is the most shocking service I have ever received and I still dont have a working phone. Please can someone at Samsung with authority respond.</p>