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nazraana N

1 reviews | Active since Nov 2015

14 Dec 2015, 08:11

ADH PREMIUM INSURANCE

i took out a samsung galaxy S6 edge out on contract with vodacom so vodacom told me to register with ADH premium saying that i would be covered for 2 screen fixes and 1 liquid damage so my phone just switched off the other day just like that i took my phone to vodacom they say the mother board has liquid damage on it but the phone never fell in water or anything so they said well if u have ADH it should be covered well than i contacted the ADH company than they tell me that they will not cover liquid damage now my ohone is not working and i am not prepared at all to pay 8500 to fix a brand new phone i took out on contract according to everyone i spoke to at vodacom adh covers 1 free liquid damage that why i never took out other insurance <br> please i have always taken out contracts with Samsung phones but i swear this would be the last i am siitng without a phone now for the last 5 months fighting back and forth to get my phone sorted <br> i would clearly never advice anyone taking out this phone 3 days after taking the phone out the phone froze and stopped working than it just switced off than they said there was liquid damage than i got my phone back it was working again now sropped cha

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Replies (1)
Samsung South Africa
Samsung South Africa's reply14 Dec 2015, 09:18
Official
Hello Nazraana***9,


This is to acknowledge receipt of your complaint.

Please be advised the query is currently in escalation with our Voice of customer team under reference number: ***.

A senior customer service executive will contact you for further discussions on the matter.

Regards
Samsung Team