ADH Premium

On the 13th of May 2015 my Samsung S6 was collected for a screen repair. The ADH Premium Helpdesk had advised that the whole process takes about 5 working days and I would be getting a loan phone to use in the meantime. The S4 loan phone I was given seems to be network locked as it doesn't read my sim card so it doesn't work I reported this to the Helpdesk and bought myself a basic phone. I was advised that throughout the process the repair centre would send me mails updating me on the status of my phone, this is yet to happen. I have called 3 times requesting feedback. First there were no parts for the S6 but no one told me this till I called. Then last week I was assured that the phone would be couried back no later than Tuesday the 2nd of June. Nothing arrived on Tuesday and again no feedback from the Helpdesk or Repair Center. Today I was told that I would only be getting my phone sometime next week. What irritates me is that I have to initiate contact with the Helpdesk to get feedback and then I am given inaccurate information. For 3 weeks now I've had no phone with Internet access and this is a major inconvenience.