1 reviews | Active since Nov 2017
ADH phone repair
i sent my phone in to get repaired a week and a half ago and i have not yet received any updates on whether my phone has been repaired or when it will be ready. A lady on the phone simply told it it will arrive "whenever". I am starting to wonder if i will ever get my phone back? Pathetic customer service. The main reason i bought this phone was for this service. I will definitely not be buying a Samsung product again
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Kindly note your query has been escalated to our Voice of customer team under reference number: ***
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Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA