aK
ac K

1 reviews | Active since May 2015

17 May 2015, 20:20

ADH not worth the registration

Until a month ago Samsung was my brand - cellphones , tablets etc...<br> <br> This quickly changed when I took my S4 for its ADH screen replacement.<br> My handset IMEI number is older than 2 years , even though my contract only expires in 2 months.<br> R1700 to have the screen replaced - this means that Vodacom supp**** me with a handset that lost its warrantee before my contract expired. <br> <br> To make things worst , I had to sign a form that I would produce my original contract details on any additional repairs ( second ADH claim )<br> <br> Samsung , your ADH promise was not thought through - you don't have any records of handsets replaced , now you want to force your loyal customers to produce 2 year old documents before you will repair under ADH.<br> <br> Thanks for nothing and giving me a false sense of security with a ADH guarantee that you won't honour.<br> <br>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply18 May 2015, 11:39
Official
Hello August Koch,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

kind regards
Samsung SA