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Nhlanhla N

1 reviews | Active since May 2015

18 May 2015, 23:08

ADH Not what they Sold

Bought an S4 20 months back based on ADH after observing other devices suffer screen cracks. had it fixed 1st time in under 4 hours... ? kudus to Samsung Roodepoort 14th Ave.<br> <br> so its broken again and they go left right, was made to produce proof of purchase which I safely kept for almost 2 yrs. then they agreed to fix it, at least I thought they did. 8 days later, no update on device as per agreed method of telephone and when I go there they ask me for R700 plus R200 assessment fee. all in the name of a new Clause amended about 5weeks ago as per Deon (collections desk). <br> <br> Well can I ask do I fit in that clause dear Beautiful/Awesome Wonderful Device maker Samsung, hmmmm?<br> <br> I did not sign my ADH clause 5 weeks ago, but 20months back.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply19 May 2015, 08:34
Official
Hello Bra Abi,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.


Kind regards
Samsung SA