KM
Kagiso M

1 reviews | Active since Sept 2013

05 Jun 2015, 10:18

ADH *****

Earlier this year i bought a Samsung note 4, and on the 5/5/15 it was collected for screen repairs and i was informed that my phone will be repaired and sent back to me in 5 working days 2 weeks later on the 19/05/15 they called me and told me my camera is dysfunctional and they gave me a quote for R1500 i then informed them that my fone was submitted for screen damage and not dysfunctional camera,i was then told my fone will be returned the following day only for them to return it 4/6/15 not only is it one month late but also screen is still not repaired,why did they take a full month without returning my fone if they were not intending to fix the screen, i mean its covered by AdH premium.After all this inconvenience am going to Expose this hypocrisy and double standard in every media platform.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply08 Jun 2015, 09:39
Official
Hello saajale,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA