MB
Marcel B
1 reviews | Active since Feb 2015
02 Oct 2015, 14:16
ADH Absolutely Excellent
I dropped my Samsung Galaxy S6, so I contacted ADH because by display got damaged. The call centre assistant arranged a courier to pick up my handset. Courier picked it up two days after, Samsung gave me a Galaxy S4 to use instead. Just little over a week, got an email from Samsung, my device was repaired. Gave them a call, the assistant arranged delivery the next day. Got my repaired device in mint condition, gave back their S4, and thats it. No Costs, No Hassles. Thank you for the excellent service and great experience. Very very happy customer.
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Samsung South Africa's replyOfficial
06 Oct 2015, 13:33Hello MarcelBez,
Thank you for your encouraging message.
At Samsung our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Kind regards
Samsung SA
Thank you for your encouraging message.
At Samsung our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Kind regards
Samsung SA
Samsung South Africa's reply06 Oct 2015, 13:33
Official
Hello MarcelBez,
Thank you for your encouraging message.
At Samsung our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Kind regards
Samsung SA
Thank you for your encouraging message.
At Samsung our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Kind regards
Samsung SA