GM
Gerald M

1 reviews | Active since Mar 2009

30 May 2016, 07:10

adh

<p>when i bought my samsung galaxyy note 4 in november they promised me 2 screen repairs in 24 months</p> <p>when i called to use the benefit because my screen cracked they said its only 1 in the 1st 12 months that i get for this phone </p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply30 May 2016, 14:00
Official

Hi Gerald

This is to acknowledge receipt of your complaint. Kindly note the query is currently escalated to our Voice of customer team under the reference number:***.

A senior customer service executive will contact you with further discussions on this matter.

Regards

Samsung Team