Abysmal service from Samsung South Africa agents

I am not surprised at Samsungs poor trustworthiness rating. I have a Samsung printer that I am trying to get repaired under warranty. First their re-seller (PCShopper online site) tried to convince me that the part that broke was actually a "consumable" and therefore not under warranty. I tried to contact Samsung SA to verify this. Was told that the printer repair service was outsourced to HP who in turn outsourced it to various other Companies. The HP call centre is outsourced to India and the people there did not know much about printers. They gave me the tel no. for 2 local repair centres. One number was a previous tel no. and both repair centres were useless. One (Smartoffice) actually said that although they are an authorised repair centre they don't repair items under warranty. The other one (Taropa) wanted me to wait 2 business days after which they would call me back when they get a chance.. That is if I was "registered" with them. Will never buy a Samsung printer again