Abysmal customer service

Good day<br> After highlighting my complaint with Samsung on the Hello Peter Website on 12-01-2016 , I was assured that the customer services exec will address my concerns. After close to a month of daily telephone calls to the Samsung call centre and endless requests for more information and copies of the job card I am no closer to a resolution. <br> <br> The person that is handling my query (Puleng Seloane) is impossible to contact and on the rare occasion that he calls me the feedback is false. My last conversation with him was on Thursday 28-01-2016 and the feedback was that he will call me back before 17h00. Not surprisingly he did not call nor have I been able to contact him after numerous telephone calls and message.<br> <br> I am not impressed Samsung and this is not how customers should be treated. <br>