Absolutely useless customer service.

I purchased the Samsung S21 Plus in February 2021 on promotion from MTN. With this promotion we can select either the Galaxy Buds Pro or Galaxy Buds Live or Galaxy Smart Tag.

I followed the prompts through the app and was requested to verify my purchase by email.

Through much pain and constant emails (which were NEVER RESPONDED TO) and lies, where I was told that the Galaxy Buds Pro had been sent through to dispatch and how I would be contacted by the courier company as well as multiple references received I STILL DO NOT HAVE MY Galaxy Buds Pro. If I do not send constant emails, every single day for an entire week, requesting and update, I do not receive any feedback what so ever.

I am disgustingly disappointed with this service and will never recommend any specials for any Samsung products.