Absolutely Shocked by Poor Service

I have a A20 that was purchased in June 2019. In Jan 2020 it was repaired due to several faults, and the motherboard replaced.

Less than a month later, additional problems surfaced, and I took it back to the Rivonia Wedgewood service centre, on 4 Feb. By 7 Feb I had received no updates so tried to call. After ringing for a long time, a young lady answered the phone "hello". This is very unprofessional. She then disconnected the call while attempting to transfer me to the technician. I had to call back again.

The technical team then told me it was my charger that was faulty, but that is not the case. None of the technical issues I mentioned when booking in the phone were conveyed to the technical team.

I am actually quite shocked by the level of unprofessionalism, the rude attitude displayed to customers, the fact that the phone is so carelessly answered with "hello", that customers are cut off when trying to phone, and that when booking in a device, that all the facts are not properly conveyed to the technicians.

Samsung, I am disgusted with your service, and with the device. Faulty again after a motherboard replacement. I demand an apology and a replacement device and I strongly suggest you relook the standard of your service.