Absolutely **** service

I purchased a Samsung galaxy s22 ultra on the 14th of March and tried claiming my ear buds pro , which did not go through even after I was promised and jr was advertised. I then tried calling and emailing from the 15th of March and was told that is was being sorted and sent back and fourth from shop to shop and having to ohine different departments. I then proceeded to say take the phone back and refund me if you cannot give me what I paid for and saw on an adverti*****t. I was told it would be sorted out. Only to be told today on the 30th of March that an email was sent on the 20th of March saying there is a shortage of stock but I did not receive an email at all. So this bull**** if advertising stuff and not falling through with it and sending customers up and down has to stop. I either want a refund or my ear buds pro. I have had to use 3 different email addresses now to come on to hellopeter in order to send messages out because I am not getting a response at all from you guys on the other ones. All I get is an automated response and I'm tired of it.