Absolutely Poor Customer Service from Samsung

I tried purchasing a watch on the online store on 17/05/2024. I earned vouchers when I pre-ordered my S24, so I used those. This brought the price of the watch down to R999. As I had Samsung Rewards Points, I decided to use those as well. This brought the price of the item down to R381. The site then showed me I had a balance of R381 and could pay the remaining balance via credit card. When doing so, instead of charging me R381, it was charging me R999, both using my Rewards Points but still charging me the amount before deducting the points. I then contacted the chatbot and got through to an agent, Steven. Steven told he would get someone from their online sales department to contact me to resolve the issue. Shortly after, I received a call from someone from the sales department, cannot remember his name. He told me it doesn’t make sense why it was doing that. He said he would chat to the other departments and get back to me later that day as well as send me an email with all the details. 17th goes by, heard nothing back. No call back or email. 18th goes by, heard nothing back. No call back or email. 19th goes by, heard nothing back. No call back or email. 20th, still no call back or email. I decide to contact the chatbot again and got through to Steven once again. I tell him I still haven’t heard anything back from the previous guy. He tells me he’ll get someone from that department to contact me again to figure out what’s going on. No one contacts me. I decide to also send an email through to the zaestore@ samsung. com, thinking they could maybe help me since the others weren’t. I get an automated response from estore to say they will get back to me soon. 20th goes by, heard nothing back. No call back or email from the first guy. Nothing from estore. 21st goes by, heard nothing back. No call back or email from the first guy. Nothing from estore. We are now on the 22nd and I am yet to receive any type of feedback whatsoever. No call back or email from the first guy. Nothing from estore.

This is absolutely abysmal service from Samsung. Not sure if they actually train their staff on customer service and how to deal with customer issues, or if they just pull random people off the street and get them to just take/make calls and respond to emails without actually doing anything to assist their clients. I have been a customer of Samsung for the past 10 years, always buying the latest phones and peripherals they have to offer. But this has showed me that my loyalty and support of the brand means absolutely nothing. This is not even a big issue but for some reason they cannot provide customer service for such a simple matter. It’s so disappointing knowing this is how they treat their clients and how any company can have such poorly trained people working in customer service.