Absolutely pathetic

I purchased an expensive Samsung washer and dryer from Game in Boksburg. After 6 months all of a sudden the machine stopped working. There was a locked sign and error showing E1. I called the Samsung call centre, on Monday, the details being on the user manual, gave the model number, serial number and purchase date. The contact person filed the repair order and told me they will be sending someone out . I notified my domestic working on the day they said they were coming and no one pitched. I called the next day to find out what happened they apologised and said they would be sending a technician out again. On the Friday a technician came out an there was no power in the area so he said he would be back on after the weekend on the Monday. No one came, I called the technician and he said he was not doing my area and would arrange for another technician. Finally a technician came on the wednesday, apparently he needed to get parts. These were ordered and a week went by, i called and they apologised as the wrong parts were ordered. Then another week passed eventually they got the right parts, he came out and said it was fixed. He did not even connect the water pipe and still broken.