Absolutely Pathetic!

How quick is samsung to sell their products to customers, but the after service sucks, stinks, pathetic, horrible, useless!

My husband had a insurance claim on his contract phone with Glo Cell on his Note 4 which couldn't be repaired or was irreparable! The insurance gave him an option between the new I phone 7 or the Samsung S7 Edge. Obviously he took the samsung because we have NEVER EVER had problems with Samsung before! ? The phone was delivered late Dec 2016 early Jan 2017. The only paper work we got was a document we signed with the courier guy.

Samsung claims it's not a legal document, then I got a new document from Glo Cell Insurance in writing saying that the phone was replaced on this contract with the new IMEI number ect. Now Samsung AGAIN claims it is not a legitimate document ??????. I am so angry I will go blow their shop in pta.

First I had problems with their staff yelling at me and treating me like *******, ( no wonder people are complaining about the staff and attitude of staff on the main page of google about Samsung The Grove) now they are playing for time NOT to fix our phone within the 1year time frame they give for screen replacements. How convenient! It has been with Samsung pta branch for nearly 1 month, now they claim if the paper work / quotation is not accepted within 30 days of handing in the phone they will not be fixing our phone at all? Where the hell does this now come from? The phone us under warranty till Jan 2018.

I expect some higher person in Samsung to contact me in regards with this matter!

I am furious with myself for even getting my husband the New Note 8. Because surely they will be using excuses about this phone as well.

I have never dealt with such un honest people in my life!

Virginia Bornman **********