1 reviews | Active since Feb 2021
ABSOLUTELY PATHETHIC SAMSUNG SERVICE
Hi Tgis is the 3rd hellopeter post regarding Samsung. I was issued an online voucher in December when I upgrade to my note 20ultra 5g. I ordered a protective case for my phone, I was sent the incorrect item. I arranged for an ulliftement which was done in January however despite numerous online chats and emails and hellopeter reviews I still have not received correspondence in whether I will be sent the correct item or whether I will be issued with a new voucher. After my 2 previous posts I was promised that they would be in touch but I only received a call to check whether my issue was resolved and I indicated that it wasn't. That was the last I heard from them. . Very poor service and lack of customer appreciation especially since these goods that we purchase is really expensive.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM