Absolutely nonexistent service from SAMSUNG!!!!!!!

Cape Town Service Centre at Century City is worth than useless. If this is an image of your brand then the batteries on the Note 7 was hardly a blip on your quality. Firstly, you cannot get through to the service centre on their contact numbers. NO-ONE answers the phone. From discussion with the other annoyed customers waiting for service, it sounds as if once they have your number, that they put a block on it, so that you cannot call them!! Second, NO-ONE responds to any email queries Third, there is no bank account details on the quotation so that you can arrange payment Fourth, once they have your payment for the repair they do not get back to you Fifth, they do not action the repair, so that they have your money and no work is done Sixth, they blatantly lie to you when you do get to speak to someone. Seventh, the manager(s) are not present at the service centre Eighth, the manager, on Friday, also lies to you and indicates that your phone has been worked on and will be ready on Monday and that he will arrange for your phone to be delivered to you. When you arrive on Tuesday, to find out what the situation is with your phone, you are made to wait over an hour as they do not have competent resources. They then tell you that the parts for the repair have just been ordered!!!!! I have asked for my phone back and have requested all the money that I paid them to be refunded. SAMSUNG have had my money for 6 weeks without doing anything. WHAT A ****! Samsung Repair Centre has until close of business on Friday to ensure that my bank account has been credited.

DO YOURSELF A FAVOUR AND NEVER TAKE ANYTHING TO THE SAMSUNG CUSTOMER CARE CENTRE AT CANAL WALK.