ABSOLUTELY NO SERVICE FROM SAMSUNG

I am having the worst experience ever due to the fact that the Samsung Smart Care Center in Roodepoort have absolutely no customer service at all.<br> i booked my S6 Edge in on the 13/06/2015 with an accelerometer fault, it is now the 29/06/2015 and i have received absolutely NO feedback. Not one single phone call, not one email or even sms. and yet i have call the store 3 times with them saying that they are waiting for technician to look at it. <br> THIS IS TRULY POOR AND HAS REALLY PUT ME OFF SAMSUNG!!!!<br> I am still waiting for any feedback 16 days and counting!!!