AE
Andre E
1 reviews | Active since Oct 2021
18 Jul 2023, 13:57
Absolutely no after-service at all!
What a struggle! I have been trying to get my Samsung fridge fixed now for over 2 weeks! I have phoned Samsung S.A. 3 times and all I ever get is "We are sorry for the bad experience, we will send you an e-mail.", but nothing ever get's done! Bought the most expensive fridge in Macro 4 years ago and this is the level of after service! I will not buy any Samsung product again!
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
18 Jul 2023, 13:59Good day Andre
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Samsung South Africa's reply18 Jul 2023, 13:59
Official
Good day Andre
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
AE
Andre E's updateReviewer Update
18 Jul 2023, 14:03Please get back to me ASAP. I've been struggling for 2 weeks now to get Samsung to help with this broken down R35,000.00 fridge that's only 4 years old!
AE
Andre E's update18 Jul 2023, 14:03
Reviewer Update
Please get back to me ASAP. I've been struggling for 2 weeks now to get Samsung to help with this broken down R35,000.00 fridge that's only 4 years old!
AE
Andre E's updateReviewer Update
19 Jul 2023, 09:11Thx NM! I am desperate.
AE
Andre E's update19 Jul 2023, 09:11
Reviewer Update
Thx NM! I am desperate.