1 reviews | Active since Dec 2024
Absolutely horrible service
The e store for Samsung is a absolute **** show, I made a purchase from them and the promised hassle free returns yet now when I tried to submit my return, I was blatantly **** to by they're staff member I have tried to escalate the matter with no resolve it has been over a week now an still no feedback on my return. With no physical store to go to to return the products as e store isn't linked to any other physical Samsung store. And no head office they leave you truly helpless I bought from Samsung thinking they're a reputable company but after this me n my family will never make a purchase from them again! I have tried laying a formal complaint against the staff member who **** to me and nothing this is truly disappointing to do this to paying customers over festive season.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK