Absolutely disgusting customer service from Samsung.

Absolutely disgusting customer service from Samsung.

Firstly, I raised an issue on Hello Peter, due to an issue with an original Samsung cover for an S10. It started peeling off after just a few months. This after contacting the store in Samsung city, and promising to get back to me the next day. The manager agreed that the cover should not be peeling like that and promised to get back to me the next day. No contact was made.

After being contacted by the Samsung complaints team (after my HP complaint) , I was told that the only person that raised this issue at the store had purchased the cover over a year ago. This was ofcourse impossible as the S 10 has not even been availible in South Africa for a year. Once I mentioned this to the agent I was told. "ok, I will get in contact with the store again." Samsung then completely changed their story and I then received an email from the agent stating that the peeling is as a result of wear and tear and not covered by the warranty.

Samsung did not even have the ordasity to call me to inform me of this, and secondly how can it be "normal" for an original cover to start peeling after with a few months and not be covered. What then does the warranty cover???

If Samsung South Africa do not resolve this, I will be in contact with Samsung Global.