Absolutely disgusted with Samsung

<p>Just had the worst experience at your Samsung smart care centre canal walk.</p> <p> </p> <p>I brought my Galaxy Note 4 in because the screen just died but phone still works you can hear it ring and notifications going off but no display and to my surprise I got told that because my device has a scratch on the side of the casing my warranty is void and it can't be fixed inside warranty.</p> <p> </p> <p>Now you tell me how the hell does a R10000 plus device warranty get voided just by a mere scratch or slight dent on the side of the casing when there is no visible evidence that the phones screen is cracked or broken due to a fall.</p> <p> </p> <p>I mean we pay loads of money for our devices and you telling us that real world wear and tear on our devices means our warranties are voided.</p> <p> </p> <p>I for one think that is total utter horse **** please respond to me urgent as I'm not leaving this matter like this.</p>