YI
Yumnah I

1 reviews | Active since Jan 2017

26 Jan 2017, 13:19

Absolutely disgusted in what you call customer service!!!!

<p>Once again im having to re-write my story because no one has called me sicne my last complaint on Tuesday. It Thursday today!! I call buy and get number and im told i cannot be assited by a supervisor or a manger because they ALL busy, really? they all not available... i asked the agent Zubair for them to give me a call back but all he says is that documents were received. That is not what im asking for!!! Im asking for a damn manager or supervisor to call me urgently and not next week, TODAY !!!!</p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply26 Jan 2017, 14:35
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA