Absolutely appalling Samsun customer service!

My daughter purchased a Samsung monitor from the Samsung online store on the 17th Nov and money cleared from her bank account on the 20th November. The bank has since confirmed the release of this payment, however to date despite numerous calls and emails with promises to escalate the issue we are no further in solving the problem. We have even tried going into a Samsung branch for assistance but got told it needs to be sorted out with the online store and that they can't assist at all. I am disgusted in the level of service that has been received and today we were told that they cannot give us a time frame as to how long it will take for the financial department to get back to us. They have had the money for 2 months and my daughter still is no closer to receiving her monitor. I am an avid supporter of Samsung products but after this horrific display of customer service I will need to review it. Shame on you Samsung for *****ing a young persons hard earned money