HW
Herman W

1 reviews | Active since Dec 2014

29 Mar 2015, 21:34

ABSOLUTELY ABSURD! ANYTHING NOT TO REPAIR UNDER W

ATTENTION!<br> <br> Following my previous complaint on hellopeter. I received a call from the customer service executive in Johannesburg.<br> <br> I took the device to Samsung here at canal walk. They did an assesment and found that the device according to them has physical damage, and the device has been tampered with(according to their technition), and thus caused the touch to peel off, and the speaker to be noisy. <br> <br> There is marks on the device yes, but I'm really sorry! If the devices warranty voids, because I simply use the watch like a normal person, then Samsung in the marketing strategy with this gear 2 is absolutely ****! <br> <br> I have tried to explain to the store manager that this a manufacturers fault, because nowhere on any forums online anyone has ever occurred the same problem as I did. <br> <br> I have not tampered with this device. I have used as a watch, bluetooth handsfree and for cycling training through my Galaxy S5. It's really easy for Samsung to say oh no the device is damaged, sorry warrenty voided.<br> <br> Needless to say I am heavily disgusted with the service, And I demand a full replacement of this device! Or repaired on Samsung's costs seeing that this device is under warranty!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply30 Mar 2015, 08:40
Official
Hello hdw1603,

We thank you for you for sharing your comments with us.

We believe that one of our Customer Services Executive contacted you and discussed your concerns in detail.

We invite you to contact our Customer Services Executive should you have any further enquiries.

Kind regards
Samsung SA