Absolute joke

This is my 3rd report to you regarding poor service. It has now been 21 days that the repair centre has had my phone. A kind gentleman from Samsung had eventually responded to my complaints who himself admits, it's impossible to get hold of the smart care centre on 6 of their numbers. Samsung damaged the phone initially and have to replace the motherboard which they expected me to pay for. Eventually Samsung agreed, yet i am expected to pay for the labour repair. The lady at the smart Centre told me, that's how it is and by the way, policy is another 7 days for the repair to be done. <br> I ask you, which century do we live in, anything is possible if one cars about the client, but of course with Samsung its been all about the client being wrong and them being right. Their attitude: you wait and when we get to it, we will get to it in our own time, take it or leave it<br> please don't ever buy a Samsung phone, you will seriously wonder what era you are living in since there isn't anyone actually to deal with