Absolute bad product info
<p>I have bought a Samsung J1 Ace a few months back for my wife. I specifically bought a Samsung device, because I knew out of personal experience that you get the best backing from Samsung than any other brand. Nobody advised me that all the benefits of a usual Samsung device(i.e. screen replacement, water damage, etc. which is covered for the first 2 years) is not applicable with regards to this J1 Ace. Even after I enquired! Now Samsung wants me to pay nearly R1500.00 for a screen and lcd replacement! This is still in the first year!!! It is stuff like this that will push me to another brand with better backing. Could Samsung please get this sorted out? I really hope so!!! I need this phone fixed f.o.c. please.</p>
Hi Coenraad
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Coenraad
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Coenraad
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Coenraad
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
It has been 3 days since your last reply on 2nd of November! It looks as if you guys are not serious about my complaint!!! I need my phone fixed f.o.c. please.
It has been 3 days since your last reply on 2nd of November! It looks as if you guys are not serious about my complaint!!! I need my phone fixed f.o.c. please.
It has now been nearly 2 weeks and the only reply I got from Samsung is "we are looking into your query"... Samsung SA I need resolution within the next 2 days please. Please let me know when will I be able to collect my device?
Thank you!
It has now been nearly 2 weeks and the only reply I got from Samsung is "we are looking into your query"... Samsung SA I need resolution within the next 2 days please. Please let me know when will I be able to collect my device?
Thank you!