Absoloutely disgusted by Samsung's

I handed my in to the Brooklyn Branch, once I handed in my phone(which was still under warranty) they had absolutely NO communication with me after that. I phoned countless times to find out the progress of my phone. Their phone was constantly engaged. After eventually getting through, the man that answered said he did not have a computer so there was no way to check the progress of my phones repairs. After 3 long weeks in the dark, I got my phone back - basically the exact same condition I handed it in except that they had cleared my phone. I was infuriated. I said to them they need to send it in and fix it ASAP. the managers response way \ Ma'am we will send your phone in again and it will be ready in 2-3 weeks again."";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;817106;720622;14;2;0;0;0;0;2;NULL;NULL;NULL;15/02/16 20:18;15/02/16 18:36;Dead Flowers and No concern;;;;We got a delivery of DEAD roses on Valentines Day! They were ordered from someone who is overseas and was hoping to get at LEAST a batch of good quality flowers delivered, especially paying the ridiculous price. As well as for my birthday a batch of flowers, vase and chocolates were ordered, I got dying flowers yet again and NO vase or chocolates. You dont reply and respond to your customers concerns or apologize for the lack of professional service that you claim to have. We still re waiting for a respond from you.<br> I'd suggest you sort your issues out before you go out of business.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;612599;688462;20;2;0;0;0;0;2;NULL;NULL;NULL;15/02/12 16:27;15/02/16 18:37;Billed 2 times and not paid back;9,21E+12;;***;I bought food and swiped my card, so I got a sms that said the money went of on my bank account, but the worker told me it did decline on her screen. So i paid cash. she told me that I would get an sms saying that the transaction would be reversed and that it happened to another client as well. So here I am, 4 days later and still did not receive my cash back and I am furious!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;377342;227;14;2;0;0;0;0;2;NULL;NULL;NULL;15/02/14 13:03;15/02/16 18:38;Poor Service;;;***;I received an email advertising \Buy 1 shirt;just can't get the special.<br> Ended up leaving the store very unhappy.<br> <br> """